Delivery and returns

Information

Return & Refund Policy

Your satisfaction is important to us.

This Return and Refund Policy applies to purchases made from Ezaqavira, operated by Youn Commerce Limited (Company Registration Number: 81174036), located at Unit 308, 3/F, Chevalier House, 45-51 Chatham Road South, Tsim Sha Tsui, Hong Kong.

Return Period

Customers may request a return within 30 days of receiving their order.

Return Conditions

To be eligible for a return:

  • Items must be unused.
  • Items must be in their original condition.
  • Items must be returned in their original packaging.

These conditions do not affect your statutory rights regarding defective or incorrect items.

Refunds

After receiving and inspecting the returned item, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within several business days, subject to applicable consumer protection laws.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect, or applicable law requires otherwise.